Alto FAQs

We've organized everything into categories. Just click a heading to see related questions and learn all about the features we've built into Alto for Android and iOS devices.

Adding Mail Accounts in Alto

What email accounts can I add to Alto?

The great thing about Alto is that it will work with almost any email provider. Alto works with:

AOL
Gmail
Outlook.com
Yahoo
iCloud
Exchange Server 2010 SP2 and above
Any email account that can use IMAP

What are the system requirements for Alto?

Alto works on Android devices running 4.1 and above and iOS 9.0 and above.

How do I add an account to Alto?

Tap the menu button in the upper-left corner of the message list to get to the main account page.
Tap the gear icon in the lower right.
On the page that opens, under Mail Accounts, tap ADD ANOTHER ACCOUNT.

How do I remove an account from Alto?

In the upper left, tap the menu button to get to the main account page.

Tap the gear icon in the lower right.
Tap the account that you'd like to remove, and then tap REMOVE ACCOUNT at the bottom.

How many accounts can I add?

You can add up to 10 email accounts in Alto.

Sending and Receiving Mail

How do I compose an email in Alto?

Ready to send an email? In the lower right corner, tap the compose button.
In the To: field, enter the person's email address. To add a subject, tap in the Subject field. Compose your email in the lower compose window. When you're ready to send, in the upper right, tap the paper plane icon. Sent!

How often does Alto sync? Can I manually refresh my mail?

Alto syncs frequently, but not at a set rate. Sync frequency depends on usage, but depending on your email provider, you should see new mail appear immediately in your Inbox.

You can manually check for new messages (force sync) by swiping down your message list from the top.

How do I cc or bcc someone on an in email in Alto?

In the lower right corner, tap the compose button to start a new message.
Next to your email address, tap the down arrow to display the cc and bcc fields.

How do I add an attachment to my email?

In the lower right corner, tap the compose button to start a new message.
In the Subject box, on the far right, tap the paper clip icon. You have the option to attach:

a new picture using the camera on your mobile device
a picture from your photo gallery
a picture from your Alto Photo Stack or
a file from your Alto File Stack

Reading and Organizing Your Mail

How do I move a message to a folder, mark as Read, Unread or Star, or Reply?

Swipe left on a message to display the quick actions menu. The quick actions menu makes it easy to manage and organize your mail.

What are the boxes in my message list that show flight info, package status, rental reservations, etc.?

They’re "cards". They show important info - like confirmation numbers and travel details - without having to open the message. You can still tap to open just like any other message.

How do I delete a message?

Swipe to the right on an email in your message list to quickly delete it from the list.
Note: You can go under Settings to change Delete to Archive mail when you swipe right on a message.

How do I select and/or delete multiple messages?

Tap and hold on a message in your message list to display checkboxes.
Tap the box to the left of each message that you'd like to select. In the top menu, you can:

Trash Can Icon - delete multiple messages
Folder Icon - Move messages into folders
Three Vertical Dots - Archive, Mark Unread, Mark as Spam, or Star messages

Note: To unselect all of the messages that you selected and get rid of the checkboxes, tap the X in the upper left.

How do I snooze an email?

Snoozing an email removes it from your message list and returns it to the top of your list when you're ready or have time to read it.
Swipe left on the message that you'd like to snooze and tap the Snooze button.

In the menu that appears, select when you'd like the message to reappear.

You can see all of the messages that you've snoozed as we've created a Snoozed stack. To access your Snoozed stack, in the upper left, tap the menu button.
Note: You can customize your snooze time options under Settings.

Viewing and Managing Pictures and Attachments

How do I view a gallery of all the photos I’ve received or sent?

Tap the menu button in the upper-left corner of the message list to get to the main account page.
Tap the circle that says PHOTOS. This is your Photos stack. This is where you can see all of the photos that you’ve sent or received.

How do I view all files and attachments I’ve received or sent?

Tap the menu button in the upper-left corner of the message list to get to the main account page.
Tap the circle that says FILES. This is your Files stack. This is where you can see all of the documents that you’ve sent or received.

Searching and Filtering Mail

How do I search for a message?

Tap the magnifying glass in the upper-right corner of your message list.

How do I view all unread mail either in one account or all accounts?
Tap the menu button in the upper-left corner of the message list to get to the main account page.
Tap the circle that says UNREAD. To view all unread for ALL accounts, swipe right on the main account page until you get to the page marked ALL.

How do I view by account?

If you use more than one account in Alto, just swipe to the left or right on any main account page to go to another account. Swipe all the way to the right to view All accounts in one list.

How do I view all mail from all accounts?

Tap in the upper left corner of any account's message list. On the page that opens, swipe all the way to the right until you reach "ALL". Tap ALL to view the combined message list from all accounts.

Account Management and General Information

How do I change my signature?

Tap the menu button in the upper-left corner of the message list to get to the main account page.
Tap the gear icon in the lower right.
Under Accounts tap on the account you want to change the signature for.

How does Alto secure my data?

To bring advances like stacks and smart message previews to your message list, Alto stores limited account data on secure servers. This helps make things quick & responsive and allows Alto to automatically identify information in a message to display it usefully. No cached data is shared with anyone.

What's stored by Alto does not comprise a complete version of your email account. Your full account is only stored on your account provider's servers.

Alto's IMAP connection uses Secure Sockets Layer encryption (SSL) and performs authentication over a secure channel. Passwords are heavily encrypted. For providers that support OAuth 2.0, Alto never sees a password. Instead, you log in directly using your provider's authentication system, and Alto then receives an access token to sign you in.

Does a stack work across all the accounts I use in Alto?

Yes. If you open a stack from ALL, you’ll see all the messages that fit that stack’s settings – from all your accounts.

If you open the stack within just one account, you’ll only see messages from that single account.

Are there some features that you’re considering adding to Alto?

We’re always looking to make Alto better. We’re tinkering with a few experimental features that we think you’ll love. They are:

The Dashboard - A handy overview of all your cards, the Dashboard puts important information, like shipping confirmations and travel info, in one convenient and easy to access place.
To access your Dashboard, above your message list, tap the Dashboard button.
Creating Stacks - Creating a new Stack lets you customize your Alto experience by bringing in all of the messages, photos, and attachments from a specific person (or people) into a single, organized Stack.

To create your own Stack, tap the menu button in the upper-left corner of the message list to get to the main account page.

In the upper right, tap the three vertical dots and then tap Create Stack.
Give your stack a name and then add an email address (or a few) that you’d like to go into the new Stack.

Note: To add a Contact, tap the plus sign on the right side.

When you’re finished, in the upper right, tap DONE. We’ll do the rest from here. You’ll now be able to see all your messages, photos, and files from that person, all in one spot.

To activate the experimental features, go to the Settings menu and scroll to the bottom and tap Experimental Features. We’d love to know what you think of them! Which brings us to ...

Does Alto for Android offer a dark background/theme?

Yep! Tap the menu button in the upper-left corner of the message list to get to the main account page.
Tap the gear icon in the lower right.

Scroll down and tap Dark Theme
Slide the switch to green next to Enable Dark Theme.

Note: You can set the Dark Theme to turn on at a specific time by sliding the switch next to Only at specific times.

Feedback & Support

How do I submit feedback in Alto?

Tap the menu button in the upper-left corner of the message list to get to the main account page.
Tap the question mark in the upper right. Tap the gear icon in the lower right.
Under Accounts tap on the account you want to change the signature for.

I have more questions. Where can I get support?

No problem! Just contact us directly at support@altomail.com and we'll help.

Adding Mail Accounts in Alto

What email accounts can I add to Alto?

The great thing about Alto is that it will work with almost any email provider. Alto works with:

AOL
Gmail
Outlook.com
Yahoo
iCloud
Exchange Server 2010 SP2 and above
Any email account that can use IMAP

What are the system requirements for Alto?

Alto works on Android devices running 4.1 and above and iOS 9.0 and above.

How do I add an account to Alto?

In the upper-left corner, tap the back button to get to the main account page.
Tap the gear icon in the lower right.
On the page that opens, under Mail Accounts, tap ADD ANOTHER ACCOUNT.

How do I remove an account from Alto?

In the upper-left corner, tap the back button to get to the main account page.

Tap the gear icon in the lower right.
Tap the account that you'd like to remove, and then tap REMOVE ACCOUNT at the bottom.

How many accounts can I add?

You can add up to 10 email accounts in Alto.

Sending and Receiving Mail

How do I compose an email in Alto?

Ready to send an email? In the lower right corner, tap the compose button.
In the To: field, enter the person's email address. To add a subject, tap in the Subject field. Compose your email in the lower compose window. When you're ready to send, in the upper right, tap the paper plane icon. Sent!

How often does Alto sync? Can I manually refresh my mail?

Alto syncs frequently, but not at a set rate. Sync frequency depends on usage, but depending on your email provider, you should see new mail appear immediately in your Inbox.

You can manually check for new messages (force sync) by swiping down your message list from the top.

How do I cc or bcc someone on an in email in Alto?

In the lower right corner, tap the compose button to start a new message.
Next to your email address, tap the down arrow to display the cc and bcc fields.

How do I add an attachment to my email?

In the lower right corner, tap the compose button to start a new message.
In the Subject box, on the far right, tap the paper clip icon. You have the option to attach:

a new picture using the camera on your device
a picture from your photo gallery
a file from cloud storage apps on your phone
a picture from your Alto Photo Stack or
a file from your Alto File Stack

Reading and Organizing Your Mail

How do I move a message to a folder, mark as Read, Unread or Star, or Reply?

Swipe left on a message to display the quick actions menu and then tap the More button.

In the menu that appears at the bottom, you have the option to Reply, Forward, Archive, Mark a message, or Move a message into a particular folder.

What are the boxes in my message list that show flight info, package status, rental reservations, etc.?

They’re "cards". They show important info - like confirmation numbers and travel details - without having to open the message. You can still tap to open just like any other message.

How do I delete a message?

Swipe to the right on an email in your message list to quickly delete it from the list.
Note: Under Settings, you can change the Swipe Right feature to Archive mail instead of Delete mail. Note: You can go under Settings to change Delete to Archive mail when you swipe right on a message.

How do I select and/or delete multiple messages?

In the upper right, tap the Edit button and then tap the circle to the left of each message that you'd like to select:.
In the menu at the bottom of the screen, you can select::

Trash Can Icon - delete multiple messages
Folder Icon - Move messages into folders
Three Vertical Dots - Archive, Mark Unread, Mark as Spam, or Star messages

Note: To unselect all of the messages that you selected and get rid of the checkboxes, tap the X in the upper left.

How do I snooze an email?

Snoozing an email removes it from your message list and returns it to the top of your list when you're ready or have time to read it.
Swipe left on the message that you'd like to snooze and tap the Snooze button.

In the menu that appears, select when you'd like the message to reappear.

You can see all of the messages that you've snoozed as we've created a Snoozed stack. To access your Snoozed stack, in the upper left, tap the menu button.
Note: You can customize your snooze time options under Settings.

Viewing and Managing Pictures and Attachments

How do I view a gallery of all the photos I’ve received or sent?

In the upper-left corner, tap the back button to get to the main account page.
Tap the circle that says PHOTOS. This is your Photos stack. This is where you can see all of the photos that you’ve sent or received.

How do I view all files and attachments I’ve received or sent?

In the upper-left corner, tap the back button to get to the main account page.
Tap the circle that says FILES. This is your Files stack. This is where you can see all of the documents that you’ve sent or received.

Searching and Filtering Mail

How do I search for a message?

Swipe down on your message list to reveal the search box.

How do I view by account?

If you use more than one account in Alto, just swipe to the left or right on any main account page to go to another account. Swipe all the way to the right to view All accounts in one list.

How do I view all mail from all accounts?

Tap in the upper left corner of any account's message list. On the page that opens, swipe all the way to the right until you reach "ALL". Tap ALL to view the combined message list from all accounts.

Account Management and General Information

How do I change my signature?

In the upper-left corner, tap the back button to get to the main account page.

Tap the gear icon in the lower right.
Under Accounts tap on the account you want to change the signature for.

How does Alto secure my data?

To bring advances like stacks and smart message previews to your message list, Alto stores limited account data on secure servers. This helps make things quick & responsive and allows Alto to automatically identify information in a message to display it usefully. No cached data is shared with anyone.

What's stored by Alto does not comprise a complete version of your email account. Your full account is only stored on your account provider's servers.

Alto's IMAP connection uses Secure Sockets Layer encryption (SSL) and performs authentication over a secure channel. Passwords are heavily encrypted. For providers that support OAuth 2.0, Alto never sees a password. Instead, you log in directly using your provider's authentication system, and Alto then receives an access token to sign you in.

Does a stack work across all the accounts I use in Alto?

Yes. If you open a stack from ALL, you’ll see all the messages that fit that stack’s settings – from all your accounts.

If you open the stack within just one account, you’ll only see messages from that single account.

Feedback & Support

How do I submit feedback in Alto?

In the upper-left corner, tap the back button to get to the main account page.
Tap the question mark in the upper right.

I have more questions. Where can I get support?

No problem! Just contact us directly at support@altomail.com and we'll help.

Security and Privacy

How does Alto secure my data?

To bring advances like stacks and smart message previews to your message list, Alto stores limited account data on secure servers. This helps make things quick & responsive and allows Alto to automatically identify information in a message to display it usefully. No cached data is shared with anyone.

What's stored by Alto does not comprise a complete version of your email account. Your full account is only stored on your account provider's servers.

Alto's IMAP connection uses Secure Sockets Layer encryption (SSL) and performs authentication over a secure channel. Passwords are heavily encrypted. For providers that support OAuth 2.0, Alto never sees a password. Instead, you log in directly using your provider's authentication system, and Alto then receives an access token to sign you in.

How does Alto use the data in my messages?

AOL may use information about your use of certain communication tools (for example, AOL e-mail or AOL Instant Messenger); however, AOL does not read your private online communications when you use these communication tools without your consent.

With your consent, AOL will automatically scan data at rest in select products and services, such as Alto Mail, in order to optimize features and functionality. This may include, for example, organization of messages, reminders, suggestions or special offers.

Wie verwendet Alto die Daten in meinen Nachrichten? (Deutschland)

Mit Ihrer Zustimmung wird AOL automatisch Daten im Ruhezustand in Alto Mail scannen, um Features und Funktionen zu optimieren. Wir scannen sowohl den Header und den Inhalt von auf über Alto zugegriffenen Nachrichten, und einige dieser Daten können personenbezogene Daten enthalten. Wir tun dies, damit Sie den Alto-Dienst bestens nutzen können – auch, um Ihre Nachrichten zu organisieren, und „Karten” mit Erinnerungen, Anregungen oder Sonderangeboten zu erstellen. 

Das Scannen ist ein automatisierter Prozess und die Daten werden nicht an Dritte weitergegeben.

AOL kann Informationen über Ihre Verwendung bestimmter Kommunikationsmittel (z. B. AOL E-Mail oder AOL Instant Messenger) verwenden. Allerdings liest AOL nicht Ihre privaten Online-Kommunikationen, wenn Sie diese Kommunikationsmittel ohne Ihre Zustimmung verwenden. 

Mit Ihrer Zustimmung wird AOL automatisch Daten im Ruhezustand in ausgewählten Produkten und Diensten scannen, wie zum Beispiel Alto Mail, um Features und Funktionen zu optimieren. Dies kann zum Beispiel die Organisation von Nachrichten, Erinnerungen, Anregungen oder Sonderangeboten umfassen. 

Comment Alto utilise-t-elle les données dans mes messages? (France)

Avec votre autorisation, AOL scannera automatiquement les données inactives dans Alto Mail, en vue d'optimiser les caractéristiques et les fonctionnalités.  Nous scannons l'en-tête et le contenu des messages consultés par l'intermédiaire d'Alto, et certaines de ces données peuvent inclure des données personnelles.  Cette pratique vise à vous faire bénéficier pleinement du service Alto, notamment l'organisation de vos messages et la création de « cartes » comportant des rappels, des suggestions ou des offres spéciales. 

Ce scan est un processus automatique et les données ne sont communiquées à aucune tierce partie.

AOL peut utiliser des informations sur votre utilisation de certains outils de communication (par exemple l'e-mail AOL ou Instant Messenger AOL) ; cependant, AOL ne lit pas sans votre autorisation vos communications privées en ligne lorsque vous utilisez ces outils de communication. 

Avec votre autorisation, AOL scannera automatiquement les données inactives dans des produits et services sélectionnés, tels qu'Alto Mail, en vue d'optimiser les caractéristiques et les fonctionnalités.  Ceci pourra inclure, par exemple, l'organisation des messages, les rappels, les suggestions ou les offres spéciales. 

How does Alto use the data in my messages?  (United Kingdom)

With your consent, AOL will automatically scan data at rest in Alto Mail, in order to optimize features and functionality.  We scan both the header and content of messages accessed through Alto, and some of this data may include personal data.  We do this to give you the full benefit of the Alto service -  including, to organise your messages, and to create 'cards' with reminders, suggestions or special offers. 

The scanning is an automated process, and the data is not shared with any third parties.

AOL may use information about your use of certain communication tools (for example, AOL e-mail or AOL Instant Messenger); however, AOL does not read your private online communications when you use these communication tools without your consent. 

With your consent, AOL will automatically scan data at rest in select products and services, such as Alto Mail, in order to optimize features and functionality.  This may include, for example, organization of messages, reminders, suggestions or special offers.